Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same rear-path jam code returns immediately after a full clear.
- !You cannot remove the jam without forcing parts or the rear door will not seat correctly afterward.
What to check first
Step-by-step checks
- 1
Consumable check
Open the rear access area and remove any visible jammed paper or scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the rear door path before closing it and retrying.
- 3
Escalate
Use flat, supported media for the next test print.
Background
What this message usually means
HP groups 13.08, 13.09, 13.14, and 13.15 as rear-door or rear-path jam errors on this printer family. These usually show up when paper stalls near the rear exit area or does not clear the rear path sensor correctly.
Diagnosis
Likely causes
Paper is stalled or torn near the rear door path.
The rear path sensor did not clear correctly after a jam.
The job is using media that curls badly or resists the rear path.
Service
When service or replacement is more likely
- -These codes often cluster around jobs that already showed curl or skew.
See also
Related codes in this family
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Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
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Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page groups 13.08, 13.09, 13.14, and 13.15 as rear-door jam conditions.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference